RETURN AND EXCHANGE POLICY

RETURN AND EXCHANGE POLICY
We value your satisfaction and trust in the quality of our products. However, we recognize that
sometimes things don’t go as planned. In such cases, we offer free repairs, refunds or exchanges under
the following circumstances for damaged (at the point of delivery/ within warranty period) or lost parcel

DAMAGED PARCEL:
. inspect your parcel immediately upon arrival
. report any damage within 48 hours of receipt via phone, WhatsApp, email.
. provide clear photos of the damage and details of affected items
. upon verifying your claims, we will:
1. Arrange for repairs incase of minor damage
2. Arrange for a replacement items to be sent if the damage is deemed un repairable
3. Issue a full refund for the damaged item if a replacement is unavailable

LOST PARCEL:
. if your parcel is lost in transit, we will notify you promptly as soon as we become aware of aware
of it
. an investigation will be initiated immediately
. if the parcel remains unfound within 5 working days of our notification, we will offer a full
refund for the lost parcel.

WARRANTY;
We offer 30 days warranty only on products like ovens, dehydrator, fish dehydrating oven, ice
block freezers and gas burners.
. the warranty period starts from the date of receipt
. during warranty you’re only entitled to a maximum of 1 repair
. warranty only covers for repairs and not for replacements or refund
. warranty only covers for defaults, manufacturing or quality problems. Any damage link to
external factors such as; bad manipulations, negligence, in case of fire, lightening, improper use,
unstable voltage or any act of God is not covered under warranty
. warranty does not cover for cover any external accessory and is not applicable to dented product
. warranty is not transferable

. we have no responsibility for all products brought in for repair and are not collected within 30
days

EXCLUSIONS:
Refunds, repairs and exchange are not available for;
.change of mind purchase
. items damaged after delivery due to misuse, mishandling or wear and tear
. incorrect delivery details provided at checkout
. unclaimed parcels
REFUND PROCESSING;
. Refunds are processed into the original payment method
. allow 3-5 business days for the refund to reflect in your account